Way Out In Left

Beliefs, Controls, and the Occasional Bologna Sandwich

 
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Thursday February 5 2009.
A Limited-Time Offer.

I buy most of my supplies for my newsletter business from OfficeDepot.com. Surprisingly, they're actually cheaper than all of the wholesalers I've checked out. Not only do they offer free next-day shipping on all orders over $50, but I can always find coupon codes online. For example, they used to have a coupon for $20 off a minimum purchase of $75. That's 27% off, which is pretty good.

Anyway, yesterday I needed to order some newsletter paper and a couple of boxes of envelopes. The best coupon I could find online was 20% off a minimum purchase of $100, which isn't the best deal, but it's not too bad. So I added my stuff to my cart and the total came to $107.30 (before the coupon). Perfect. Take 20 bucks off of that, add in the tax, and that should bring the total to about $90 or so. I hit the checkout button, entered in all of my credit card info, and then hit "Complete Order."

Boom. The total came to $18.12. What the hell?

Apparently, the system took 100 bucks off of my total--rather than $20. It did, however, charge me $9.95 for shipping (since the new total was less than $50), but I sure ain't complaining about that. For $18 and some change, I got 1,000 envelopes and 8 reams of glossy laser paper. That's the regular price for just two reams of paper.

Then I thought about it for a minute. Hmm. Should I order something else?

[UPDATE: Office Depot got wise. The order never showed up, so I checked the order status on the website. It said, "Not Processed. Fraudulent Order." Great. Now I'm on some bad list, I'm sure.]

[UPDATE II: Of course, they charged my credit card despite not shipping the order. Nice. I called them, explained the situation and asked to get a refund. The rep said, "No problem. We'll credit your account for $107.30." Um, no. More like $18.12. I almost let it slide but then my conscience got in the way.]

 
 
 

 

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